ICICI One of the leading multinational banks in India has announced the recruitment 2023 for the post of phone banking officer. The freshers from any degree are eligible for this job role. All the details like eligibility criteria, selection process, and exam pattern have been explained in this article.
About ICICI Bank:ICICI Bank Limited provides banking services to customers and its headquarter is located in Mumbai. It offers
a wide range of banking products and financial services to corporate and retail customers. It also provides the services of investment banking, life and non-life insurance, venture capital, and asset management.
Phone Banking Officer Role:
You will be responsible for resolving customer queries over the phone calls. You have to provide efficient service to the customers. It will be essential for you to develop a thorough understanding of each customer's profile, demographics, banking behavior, and portfolio.
Roles & Responsibilities:
- To handle and resolve customer complaints and queries over the phone.
- To provide information to the customers about relevant products and services.
- You have to work on Cross-selling various banking products to customers over the phone.
Key Skills:
- Fluency in spoken English and Hindi languages
- Willingness to work in rotational shifts
- Graduates with 0-6 years of experience are eligible to apply for this role.
Inviting Applications Across Industry:
ICICI Bank welcomes applications from candidates across various industries who are eager to join the banking sector and contribute to its growth.
Job Location:
- The available positions for the Phone Banking Officer role are in Guwahati, Chennai, Indore, Hyderabad, and Thane.
Apply Link: Check the ICICI Bank Carrer page.
